Full Time Retail Concierge

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   


Retail Concierge

Schedule- Sunday through Thursday, 11:30am-8pm *schedule may flex based on needs of the business*
Location- Onsite full time at Santa Monica Place

Energetic, friendly, and professional individuals needed to provide outstanding service for a large retail center at Santa Monica Place. The ideal Concierge is an individual who has a passion for providing an exceptional experience to guests.

The Concierge Team will serve as experts and the primary resource for guests seeking information about the property and surrounding attractions. Must have superior customer service skills in a fast-paced environment, as well as be able to stay focused on goals during downtime. Professional appearance and demeanor is a must.

JOB REQUIREMENTS:

• Excellent communication skills including verbal and written
• Excellent problem solving skills
• Is comfortable approaching guests
• Knowledgeable on Microsoft Office, iOS functions, and digital technology
• Ability to complete multiple tasks while maintaining a pleasant and professional demeanor
• Ability to listen and react quickly to guests’ and retailers’ requests in a genuine manner
• Ability to prioritize tasks under pressure
• Ability to work with varied personalities and temperaments
• Self-motivated and action-oriented team player
• Team player
• Takes pride and ownership in the position and property
• Strong knowledge of the area’s entertainment, dining and cultural venues, and commitment to keeping
• that knowledge up-to-date
• Most be able to stand on feet for hours at a time.
• Most be able to work by self a few days out of the week
• Most have flexible schedule with ability to work evenings, weekends and holidays
  
  JOB DUTIES:
• Upholds helpful, friendly, and professional service standard at all times
• Directs guests efficiently to retailers, dining, lodging and attractions
• Effectively pair services to guests’ needs
• Utilizes an “above and beyond” approach to assisting guests
• Supports all property programs and initiatives enthusiastically
• Follows all company policies and procedures
• Abides by Concierge schedule and time keeping policies.
• Assists with keeping the Concierge work space stocked with information including local maps, brochures and event literature.
• Builds and maintains relationships through networking with retailers
• Meets or exceeds given goals for specific job functions
• Demonstrates a strong knowledge of the local community and takes a proactive approach to understand trends, citywide events and hot spots to easily direct guests inquiring about festivals, events, attractions, restaurants, hotels, tours and transportation schedules in the surrounding area.